We aim to despatch your order the same day, should it be received before 1pm, however, we do maintain a 28-day delivery policy. Please note, our delivery services require signature upon delivery. When there is a delay to items sent outside the UK it is often due to your local mail service, please take this into consideration when waiting for delivery of your order. If, for some reason items in your order are out of stock, we will contact you via email to organise a replacement, no payment will have taken at this point. Should we not hear from you within 3 working days, we will send out all available items within your order.
If the customer supplies an incorrect delivery address and the order is returned to us, French Sole will not refund any delivery costs. The same applies to overseas orders. If your local postal service are unable to find your address to deliver your goods and the package is returned to us, French Sole will not refund any delivery costs associated with the order. It is the customer’s responsibility to enter their address correctly and to make sure the address is known to their local postal service.
In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. French Sole has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
FREE DELIVERY PROMOTION
When buying 2 pairs or more of shoes French Sole offers free worldwide delivery. For UK orders using this service we aim to deliver the majority of your items within 2 working days, with a small minority within 3 working days. Orders for delivery to addresses outside the UK will be delivered in line with our normal service.
French Sole Limited reserve the right to adjust the delivery charges offered (pre purchase) as and when necessary.
We will attempt to communicate with mail order customers by email. All relevant information about your order will be sent to the email address you have provided to us. If you have signed up to the French Sole Newsletter please make sure that you supply us with your correct country of origin. We make every effort to ensure that our Newsletter is not knowingly sent to any persons who reside in the USA, we reserve the right to remove any email address from our Newsletter if we suspect that they have entered an incorrect country of residence.