French Sole's ("we" "us" or "our") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms and Conditions, and any other rules posted on our Site. Please read these carefully before placing any orders on frenchsole.com.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.
If you are unhappy with any aspect of these, then you should contact one of our Customer Services team at [email protected], or by telephone on 01189 888800 before placing an order with us.
The Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction. In using our website you agree to submit to these laws. This does not affect your non-excludable statutory rights.
Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
By placing and confirming your order on the French Sole website you have agreed to our terms and conditions as explained here. All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
A Contract between the customer and French Sole Ltd for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyers credit/debit card will be charged for the value of the goods despatched). This does not affect the customer's statutory rights.
French Sole Ltd reserve the right to cancel any order at any time providing no payment has been taken.
Prices and availability of goods is subject to change without notice.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
Please note that, unless otherwise stated, Promotional Codes are not valid for the Signature Collection, Charity Collection, or Accessories ranges.
Under the Consumer Protection (distance selling) Regulations 2000 (DSRs), you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.
For full details of how to return an item under DSR please refer to our RETURNS policy.