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SHIPPING
 
Last order dates before Christmas:

International Standard (via Royal Mail) - 10th December

Europe EU (via DHL Express) - 21st December

Non-EU Europe (via DHL Express) - 21st December

Canada & Mexico (via DHL Express) - 20th December

Rest of World (via DHL Express) - 19th December

UK Standard (via Royal Mail) - 20th December

UK Express (via Royal Mail) - 22nd December

 

We aim to despatch your order the same day, should it be received before 1pm, however, we do maintain a 28-day delivery policy. Your shoes will be delivered using Royal Mail Recorded Delivery or DHL Express as appropriate. Please note, these services require signature upon delivery. When there is a delay to items sent outside the UK it is often due to your local mail service, please take this into consideration when waiting for delivery of your order. If, for some reason items in your order are out of stock, we will contact you via email to organise a replacement, no payment will have taken at this point. Should we not hear from you within 3 working days, we will send out all available items within your order. 

If the customer supplies an incorrect delivery address and the order is returned to us, French Sole will not refund any delivery costs. The same applies to overseas orders. If your local postal service are unable to find your address to deliver your goods and the package is returned to us, French Sole will not refund any delivery costs associated with the order. It is the customer's responsibility to enter their address correctly and to make sure the address is known to their local postal service.

 

UK DELIVERY

EXPRESS - Royal Mail Tracked 24 - for this service we aim to deliver the next working day.

STANDARD - Royal Mail Tracked 48 - For this service we aim to deliver the majority of your items within 2 working days, with a small minority within 3 working days.

NEXT DAY Delivery for orders placed Monday to Thursday only. Same day despatch is not guaranteed on any orders placed after 1:00pm.

Please note these timescales should be used as a guideline only.

CALL AND COLLECT

This service is available to London based customers only.

If the item you wish to purchase does not have your size available online, you can check our store availability and call them to place your order. Our store staff will then place the item on reserve ready for when you can come to collect your order at your earliest convenience. Using this service follows our returns and exchange policy in store and does not follow our online policy. Please check with store staff before ordering.


INTERNATIONAL DELIVERY

EXPRESS - DHL Express -

A secure delivery service for international customers, that requires a signature on delivery and is fully tracked and traceable to destination.

For this service we aim to deliver within 1 - 3 working days.

STANDARD - Royal Mail International Signed For -

A secure delivery service for international customers, that requires a signature on delivery and is tracked to leaving the UK.

Delivery aims are:

Europe - for this service we aim to deliver within 3 - 21 working days.

Rest of World - for this service we aim to deliver within 7 - 21 working days.

Please note these timescales should be used as a guideline only.

When there is a delay to items sent outside the UK it is often due to your local mail service; please take this into consideration when waiting for delivery of your order.

 

IMPORT DUTY/TAX

In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. French Sole has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

FREE DELIVERY PROMOTION

When buying 2 pairs or more of shoes French Sole offers free worldwide delivery. For UK orders using this service we aim to deliver the majority of your items within 2 working days, with a small minority within 3 working days. Orders for delivery to addresses outside the UK will be delivered in line with our normal service.

DELIVERY CHARGES

French Sole Limited reserve the right to adjust the delivery charges offered (pre purchase) as and when necessary.


COMMUNICATION

We will attempt to communicate with mail order customers by email. All relevant information about your order will be sent to the email address you have provided to us. If you have signed up to the French Sole Newsletter please make sure that you supply us with your correct country of origin. We make every effort to ensure that our Newsletter is not knowingly sent to any persons who reside in the USA, we reserve the right to remove any email address from our Newsletter if we suspect that they have entered an incorrect country of residence.