French Sole Limited uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

Secure Shopping Guarantee has been established for every transaction made with French Sole Limited. If any unauthorised charges were to appear on your credit card as a result of shopping with French Sole, you must notify your credit card provider in accordance with its reporting rules and procedures.
DATA PROTECTION

French Sole Limited and frenchsole.com ("we", "our", "us") respect the privacy rights of its online visitors/customers ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The following information is provided by French Sole to enable our online visitors/customers to be fully informed and reassured of our company privacy policies in line with all laws governed by and construed in accordance with the laws of Great Britain. By visiting frenchsole.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

Please note that this policy applies to French Sole Limited, but not to websites maintained by other companies or organisations to which we link or engage in joint promotions. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details. Furthermore, should French Sole Limited engage with third party business partners to collect personal information on our behalf in the form of joint promotion ventures, these third parties will be subject to confidentiality agreements and instructed by us to comply fully with the our Privacy Policy as set forth herein.
COOKIES

Our site uses cookies (very small files that are sent by us to your computer or other access device), which we can access when you visit our site in future.

There are three types of cookies:

Website functionality cookies
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.

Customer preference cookies
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Website analytics cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we use 3rd party companies to provide you with more personalised adverts when visiting other websites.
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.

Site Statistics & Analytics
We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required. We gather data regarding the visitors to this Website on our behalf using cookies and code, which is embedded, in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. French Sole uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by emailing us [email protected]
 
By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org.(Link to site) Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
ENCRYPTION

Encryption is the 'mangling' of the information that is sent between our server and your PCs browser. This effectively means that any information sent between French Sole Ltd and you is rendered useless if intercepted by a third party. We use the best information security company currently available for this and their security proof tag is shown below. Please click on it to identify our security certificate.

MARKETING OPT-IN AND OPT-OUT PROVISION AND REGISTRATION

When you register, you will be given the option to opt-out of subscribing to our regular update service, which will send you:

(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about French Sole, our subsidiaries or selected business partners.

(ii) Direct mail alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about French Sole, our subsidiaries or selected business partners.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by French Sole Limited.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact a French Sole customer care representative on 01189 888800 or by email at [email protected]